We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we must accept returns in line with consumer legislation.
- All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all your issues are resolved promptly.
- For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.
Unfortunately, once an order has been processed and/or shipped, we are unable to cancel it. If you cancel your order BEFORE it has been processed and/or shipped, you will be charged a 20% cancellation fee to cover restocking fees and credit card companies’ refund fees.
Defective, damaged, or incorrect items:
- If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
- To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products.
- To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
- We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
- Damaged or defective items returned without their original packaging will not receive a refund.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- For all returns other than damaged, defective or incorrectly shipped items (see above), you will be responsible for the shipping charges to return the item(s).
- If we provide a refund, Subject to the product being unused and unworn with all the original tags intact as at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
- Once your return is received and inspected, we will email you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, we will notify you.
- Shipping back the item is handled by the customer
- Your refund will be in the form of payment used for the purchase.
- Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.
Changes to this Refund Policy
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at through contact us form.
This document was last updated on February 2, 2022