[vc_toggle title=”What Shipping Methods Are Available?” el_id=”1459864577831-bdb5bc1a-4a98″]Standard Shipping: Delivery typically takes between 2-3 weeks, once shipped from our international shipping partner, Global-E’s hub. Some locations can take longer, up to 60 days.[/vc_toggle][vc_toggle title=”How Long Will it Take To Get My Package?” el_id=”1459864633996-9b7e4f16-199e”]In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.[/vc_toggle][vc_toggle title=”How Do I Track My Order?” el_id=”1459864665894-b82f7067-8407″]You can track your order at our website easily. At website dashboard there is an option of “Track Your Order”. Just click at that button. In the next step you’ll provide tracking ID of your order that you received through email. Also provide Billing email which you provided during checkout. Just click the option Track.[/vc_toggle][vc_toggle title=”What payment methods do you accept?” el_id=”1459864700197-4c554837-f084″]We accept Visa, MasterCard, American Express, Discover and PayPal. Please note that we do not accept any other methods or payment apart from those listed above in domestic checkout.[/vc_toggle][vc_toggle title=”How Should I to Contact if I Have Any Queries?” el_id=”1459864738156-c9e9af2d-48c9″]If you have any queries, you can contact us in about us section. Just fill the form and submit. You can also contact our live support team through chat pop up which appears at your window.[/vc_toggle][vc_toggle title=”Do I Need an Account to Place an Order?” el_id=”1459864765251-4a22323b-b290″]Yes,registering is easy and free!If you become a member, you will be able to store your billing address, multiple shipping addresses, and check your order status any time you’d like![/vc_toggle][vc_toggle title=”Can I cancel my order?”]Our order processing system is largely automated and works very quickly, so chances are, your order was already processed (or even shipped) within a few hours after you placed it. And online products like ebooks are delivered immediately. For this reason, all sales are final. We don’t provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them![/vc_toggle][vc_toggle title=”What should I do if my shipment is damaged?”]If your shipment was damaged in transit, please call Customer Service at email Customer Service for further assistance with your order.[/vc_toggle][vc_toggle title=”How will I know if my order shipped?”]After placing your rue21.com order, you will receive two notifications—an Order Confirmation email and a Shipping Confirmation email.

The Shipping Confirmation email will be sent as soon as your package is ready to leave our facility and will contain your tracking number. You can track the status of your shipment by clicking the tracking number in the email or entering the tracking number into the appropriate field on the carrier’s website. Your tracking number will be recognized on the carrier’s site approximately 24 hours after your order has shipped.[/vc_toggle][vc_toggle title=”How can I contact Customer Service?”]Customer Service may be reached via email Customer Service for further assistance. Customer Service regular hours of operation are Monday- Saturday 10 AM to 7 PM EST. For queries regarding rue21’s data collection practices or making a data request, please see below.

• Online form
• Mail: Attn:
• Online Live Chat

[/vc_toggle][vc_toggle title=”How do I sign up to receive MillenniumStuff emails?”]Join the email list to stay on top of your product game.[/vc_toggle][vc_toggle title=”How do I place my order?”]Whether you’re buying something for yourself or a gift for someone else, ordering is quick and easy. Add at least one item to your shopping cart and then go to checkout. During the checkout process you can select shipping options, enter payment information, and add billing and shipping addresses. You can also review your order before it’s final, and make changes to the color, size, or quantity of the item.[/vc_toggle][vc_toggle title=”Why was my order canceled or delayed?”]Orders can be canceled due to the following:

• • Items are unavailable.
• • Difficulty in processing your payment information.
• • Inability to ship to the address provided.

[/vc_toggle][vc_toggle title=”What if an item is online, but sold out or is not available. Can I still purchase it?Toggle title”]If an item online is sold out or unavailable, please feel free to contact[/vc_toggle][vc_toggle title=”Can I change my email address after placing an order?”]Unfortunately, once an order is placed, we cannot make any changes to the order.[/vc_toggle][vc_toggle title=”Can I change or cancel my international order after it has been placed?”]Unfortunately we’re unable to change your order once it is confirmed. However, in the event that the shipping address on your order needs to be updated or you need to cancel your order, you can contact Customer Service[/vc_toggle][vc_toggle title=”I did not receive an order confirmation email, is my order successful?Toggle title”]

[/vc_toggle][vc_toggle title=”I cannot proceed to checkout page”]We kindly ask you to delete all the caches in the browser you are using.

After you delete all the caches, reload the page, and change the country in the upper left corner of the main page.

If the currency has been successfully changed, add the items into the cart, and try to proceed to the checkout page.

If you continuously see the error, please contact hello@millenniumstuff.com for further assistance.[/vc_toggle][vc_toggle title=”How do I know if ordering online is secure?”]To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.[/vc_toggle][vc_toggle title=”When will I receive my refund?”]We always try to issue the refund as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.[/vc_toggle][vc_toggle title=”Where can I find more product information?”]You can read more under “Details” next to each product, and find out more about the different materials[/vc_toggle][vc_toggle title=”I Have Seen A Product But It No Longer Seems To Be In Stock”]We understand how frustrating it is that the item you are you’re totally in love with is currently out of stock. We continue to advertise these items as they’re usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style.[/vc_toggle][vc_toggle title=”Can I Exchange An Item?”]We currently do not offer exchanges for customers. If you would like an exchange, we highly recommend notifying our customer service within 24 hours of receiving your item, return the item back and you’ll receive a store credit once the unwanted item is in our possession.[/vc_toggle][vc_toggle title=”Can I shop online outside of my location of residence?”]If you are shopping in a different location to where you would like your items delivered, you can always change this at the top of the web page, where it says ‘INTERNATIONAL’. Please note that all the prices, delivery times and delivery charges will be adjusted depending on the market you would like your items shipped to.[/vc_toggle][vc_toggle title=”Your order has not been accepted”]

If you see the payment as “expired” or “canceled”, it means that your order has not been fully completed. Your credit card or Paypal account will not been debited. If you still want to get the items, we advise you to place another order.

After your payment has been accepted, you will be redirected to a page confirming your payment. You will then receive a confirmation email which will include the details of your order.

If you do not receive this email, we advise you to check in your junk mail box. For more information, please contact our customer services indicating the date and the sum of the order.

[/vc_toggle][vc_toggle title=”What do I do if I receive a faulty item?”]

At MillenniumStuff we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you contact the customer services including:

• Your order number

• A description of the problem

• Pictures of the faulty item(s)

[/vc_toggle][vc_toggle title=”My parcel has arrived damaged”]

MillenniumStuff takes great care in the preparation of each order and we propose reliable delivery services. However, if your parcel would arrive damaged you need to refuse the delivery if you estimate items can be missing from the package or may have been damaged.

If you could not refuse the delivery and see an issue when opening your parcel, we will find you a suitable solution. Please contact our customer services with:

• • • Your order number

    • A description of the issue

    • The items missing or damages

    • Pictures of the parcel and items

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