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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

Standard Shipping: Delivery typically takes between 2-3 weeks, once shipped from our international shipping partner, Global-E’s hub. Some locations can take longer, up to 60 days.

How Long Will it Take To Get My Package?

 it may take up to 2-3 weeks to deliver your package.

If you do not receive your shipping confirmation details, or if you have any other questions or concerns about your order, please don’t hesitate to contact us

How Do I Track My Order?

You can track your order at our website easily. At website dashboard there is an option of “Track Your Order”. Just click at that button. In the next step you’ll provide tracking ID of your order that you received through email. Also provide Billing email which you provided during checkout. Just click the option Track.

Do I Need A Account To Place Order?

Yes, you need to create your account before placing an order. You’ll have to provide all correct details in order to be a trusted customer of our company.

FAQ Second Version

What Shipping Methods Are Available?

Standard Shipping: Delivery typically takes between 2-3 weeks, once shipped from our international shipping partner, Global-E’s hub. Some locations can take longer, up to 60 days.

How Long Will it Take To Get My Package?

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How Do I Track My Order?

You can track your order at our website easily. At website dashboard there is an option of “Track Your Order”. Just click at that button. In the next step you’ll provide tracking ID of your order that you received through email. Also provide Billing email which you provided during checkout. Just click the option Track.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal. Please note that we do not accept any other methods or payment apart from those listed above in domestic checkout.

How Should I to Contact if I Have Any Queries?

If you have any queries, you can contact us in about us section. Just fill the form and submit. You can also contact our live support team through chat pop up which appears at your window.

Do I Need an Account to Place an Order?

Yes,registering is easy and free!If you become a member, you will be able to store your billing address, multiple shipping addresses, and check your order status any time you’d like!

Can I cancel my order?

Our order processing system is largely automated and works very quickly, so chances are, your order was already processed (or even shipped) within a few hours after you placed it. And online products like ebooks are delivered immediately. For this reason, all sales are final. We don’t provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them!

What should I do if my shipment is damaged?

If your shipment was damaged in transit, please call Customer Service at email Customer Service for further assistance with your order.

How will I know if my order shipped?

After placing your rue21.com order, you will receive two notifications—an Order Confirmation email and a Shipping Confirmation email.

The Shipping Confirmation email will be sent as soon as your package is ready to leave our facility and will contain your tracking number. You can track the status of your shipment by clicking the tracking number in the email or entering the tracking number into the appropriate field on the carrier’s website. Your tracking number will be recognized on the carrier’s site approximately 24 hours after your order has shipped.

How can I contact Customer Service?

Customer Service may be reached via email Customer Service for further assistance. Customer Service regular hours of operation are Monday- Saturday 10 AM to 7 PM EST. For queries regarding rue21’s data collection practices or making a data request, please see below.

  • Online form
  • Mail: Attn:
  • Online Live Chat

How do I sign up to receive MillenniumStuff emails?

Join the email list to stay on top of your product game.

How do I place my order?

Whether you’re buying something for yourself or a gift for someone else, ordering is quick and easy. Add at least one item to your shopping cart and then go to checkout. During the checkout process you can select shipping options, enter payment information, and add billing and shipping addresses. You can also review your order before it’s final, and make changes to the color, size, or quantity of the item.

Why was my order canceled or delayed?

Orders can be canceled due to the following:

  • • Items are unavailable.
  • • Difficulty in processing your payment information.
  • • Inability to ship to the address provided.

What if an item is online, but sold out or is not available. Can I still purchase it?Toggle title

If an item online is sold out or unavailable, please feel free to contact

Can I change my email address after placing an order?

Unfortunately, once an order is placed, we cannot make any changes to the order.

Can I change or cancel my international order after it has been placed?

Unfortunately we’re unable to change your order once it is confirmed. However, in the event that the shipping address on your order needs to be updated or you need to cancel your order, you can contact Customer Service

I did not receive an order confirmation email, is my order successful?Toggle title

1. Make sure the email address you have used is correct.

2. Check your spam/junk folder and remove this contact from the folder.

3. Contact hello@millenniumstuff.com for further assistance with your order number and date the order was placed.

I cannot proceed to checkout page

We kindly ask you to delete all the caches in the browser you are using.

After you delete all the caches, reload the page, and change the country in the upper left corner of the main page.

If the currency has been successfully changed, add the items into the cart, and try to proceed to the checkout page.

If you continuously see the error, please contact hello@millenniumstuff.com for further assistance.

How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

When will I receive my refund?

We always try to issue the refund as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Where can I find more product information?

You can read more under “Details” next to each product, and find out more about the different materials

I Have Seen A Product But It No Longer Seems To Be In Stock

We understand how frustrating it is that the item you are you’re totally in love with is currently out of stock. We continue to advertise these items as they’re usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style.

Can I Exchange An Item?

We currently do not offer exchanges for customers. If you would like an exchange, we highly recommend notifying our customer service within 24 hours of receiving your item, return the item back and you’ll receive a store credit once the unwanted item is in our possession.

Can I shop online outside of my location of residence?

If you are shopping in a different location to where you would like your items delivered, you can always change this at the top of the web page, where it says ‘INTERNATIONAL’. Please note that all the prices, delivery times and delivery charges will be adjusted depending on the market you would like your items shipped to.

Your order has not been accepted

If you see the payment as “expired” or “canceled”, it means that your order has not been fully completed. Your credit card or Paypal account will not been debited. If you still want to get the items, we advise you to place another order.

After your payment has been accepted, you will be redirected to a page confirming your payment. You will then receive a confirmation email which will include the details of your order.

If you do not receive this email, we advise you to check in your junk mail box. For more information, please contact our customer services indicating the date and the sum of the order.

What do I do if I receive a faulty item?

At MillenniumStuff we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you contact the customer services including:

  • Your order number

  • A description of the problem

  • Pictures of the faulty item(s)

My parcel has arrived damaged

MillenniumStuff takes great care in the preparation of each order and we propose reliable delivery services. However, if your parcel would arrive damaged you need to refuse the delivery if you estimate items can be missing from the package or may have been damaged.

If you could not refuse the delivery and see an issue when opening your parcel, we will find you a suitable solution. Please contact our customer services with:

      • Your order number

      • A description of the issue

      • The items missing or damages

      • Pictures of the parcel and items

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